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Q. How do I make a reservation?
A. By using the Get a Quote box on our home page on our web site www.karststage.com. Our web site is secure and all online reservations are confirmed by email.
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2.
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Q. When does your winter scheduled service begin?
A. Scheduled service to Big Sky starts December 10th, 2011.
West Yellowstone starts December 15th, 2011.
Mammoth Hot Springs starts December 21st, 2011.
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3.
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Q. What are your rates and schedule to Big Sky?
A. Please see the Rates and Schedule page on our web site under Airport Shuttle. Durning the winter season we offer daily service to/from the Big Sky area approximately 10 times from about December 10th until the ski season ends, during the summer months shuttles are by advance reservation only.
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Q. How long does it take to get to Big Sky?
A. The Huntley Lodge at the BIg Sky Resort in the Mountain Village is 53 miles from the airport and the average drive time is 1 hour and 15 minutes. Bad weather, road conditions and/or traffic can cause significant delays.
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Q. What are your rates and schedule to West Yellowstone?
A. Our rates to/from WYS can be located on the Rates and Schedule pages on our web site under Airport Shuttles. During the winter season while Yellowstone Park is open to oversnow vehicles (approximately Dec. 15th to March 15th)we offer daily service to/from WYS, during the non-winter months shuttles are by advance reservation only.
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Q. What are your rates and schedule to Mammoth Hot Springs?
A. Our rates to/from MHS can be located on the Rates and Schedule pages on our web site. We offer once daily service to/from MHS during the winter season while to MHS Hotel is opened, during the summer service is by adavnce reservation only.
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7.
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Q. Do you have a different rate for children?
A. Toddlers two and under and infants ride free, children age three to twelve are half price.
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Q. Do you have car seats for our children under 6?
A. Yes we do, There is a $5.00 one way charge to rent a car seat. If you are scheduled on a motor coach, there are no seat belts making it impossible to secure a car seat.
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Q. What if our flight arrives late?
A. Please call our office at (800)287-4759 to notify us of a delayed flight, All shuttles must depart the Bozeman Airport on time. We will make every reasonable attempt to accommodate your late arrival by scheduling you on the next available shuttle.
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Q. What is your cancellation policy?
A. There is no penalty for shuttles canceled more than 48 hours from the date/time of your scheduled shuttle. No refunds for shuttles canceled inside 48 hours.
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Q. Where are you located?
A. Our counter is located inside the main passenger terminal on the street level across from the Frontier Airlines ticket counter.
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Q. What type of vehicle do you use? Will there be others on my shuttle?
A. Our daily scheduled service is a shared ride service provided by passenger van, mini-bus or full sized bus depending on location and the number of passengers scheduled on each run.
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Q. Do you have a shuttle after every arriving flight?
A. We have scheduled shuttles to Big Sky approximately every 1.5 hours from 10:30am - midnight during the winter season. Our shuttles to West Yellowstone are more limited, please see the rates and schedules page on our website for further details. Summer service is by advance reservation only, no scheduled service is available. **PLEASE NOTE** Without advance reservations, some shuttles will not be available.
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14.
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Q. Do you provide private service?
A. Yes, Please use our "contact us" page for questions or quotes on private service.
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15.
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Q. Can you pick us up at a motel in Bozeman or Belgrade?
A. Our shuttle service begins and ends at the Bozeman Airport, however, with prior arrangements we will pick-up and/or drop off at the Quality Inn (formerly the Holiday Inn Express), La Quinta Inn & Suites or the Super 8 in Belgrade on most runs to/from Big Sky, WYS and Mammoth Hot Springs. Our only regular run that provides service from Bozeman Comfort Inn, Holiday Inn or the Grantree Best Western is our 2:00pm bus to Big Sky/WYS. Please call at least 48 hours prior to departure to reserve. We can also charter a vehicle from Bozeman for groups of three or more, so please call for details. If you plan to overnight in Bozeman or Belgrade on arrival or before you depart we strongly recommend that you stay at a motel that offers courtesy shuttle service back to the airport (see our Links page for motels with courtesy shuttle service).
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Q. Do you provide local service from private residences to the airport?
A. No. We only provide individual service to locations outside of Gallatin Valley. We do offer charter service to all locations inside and out of Gallatin County. Contact Greater Valley Taxi for local taxi service (406) 388-9999 for local airport shuttles.
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Q. Can we stop to purchase groceries on our way to Big Sky?
A. Yes, if you fax your grocery order 2-3 days before you arrive we can stop to pick-up your grocery order. Please see the Services under airport shuttle on our web site for further details.
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Q. Do you provide shuttle service from Big Sky to West Yellowstone for daytrips into Yellowstone Park?
A. We offer a once a day shuttle from Big Sky to/from WYS for daytrips into Yellowstone Park by snowmobile, snow coach or snovan. See the Day Trip page on our web site for rates and schedule. We drop/pick-up at all snowmobile, snow coach and snovan shops in WYS. We do not rent snowmobiles or sell seats on snowcoaches, we just provide the shuttle to/from their businesses.
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Q. Do you provide shuttle from West Yellowstone to Big Sky for skiing?
A. No, due to lack of demand we do not offer shuttles from WYS to Big Sky for daytrips for skiing.
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Q. What are your summer rates/schedule?
A. During the spring/summer/fall months we do NOT offer daily schedule service to any location. We can, however, provide service by advance reservations. See the Summer page on our web site under Airport Shuttle.
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Q. Do you offer shuttles for conferences at Big Sky?
A. Yes, We do offer discounts for most large conferences, reservations must be made online through our reservation system. Please specify the conference you are attending to receive the discounted rate. If you do not see the conference you are attending please contact our office at 800.287.3540.
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Q. Do you offer day trips through Yellowstone Park?
A. We can provide single or multiple day tours through Yellowstone Park by charter service. During the summer/fall months we also offer daily shuttles through Yellowstone Park for individuals beginning in Livingston & Bozeman provided we have a minimum of 4 passengers.
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